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Royal Ace Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Royal Ace Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you acknowledge that you have read, understood and accepted these terms, together with any additional rules shown for particular games, promotions or services.

Royal Ace Casino operates under a Costa Rica gaming licence, with player account security backed by KYC verification and document checks processed within 0-3 days before withdrawals are released.

1. General terms and acceptance

These Terms & Conditions apply to your use of the Royal Ace Casino website, account services, games, payment facilities, promotions and related features. They form a legal agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not use the website or its services.

Additional terms may apply to specific games, tournaments, promotions, bonuses, competitions or payment methods. Those terms will be made available when relevant and should be read before you take part. If a specific rule conflicts with these general terms, the specific rule will usually apply to the relevant activity.

You are responsible for checking that online gambling is permitted in the place where you are located. Access to some or all services may be restricted by law, technology, account status or other operational requirements. Royal Ace Casino does not suggest that the website is suitable or lawful for every person or jurisdiction.

These terms should be read with the website's privacy information, responsible gambling information and any notices displayed during registration or gameplay. Together, these documents explain how the service operates and the responsibilities of both the operator and the player.

2. Eligibility and player accounts

You must be at least 18 years old, or meet any higher minimum age that applies under the law where you are located, to open or use an account. You must not use the service if gambling is prohibited for you by law, court order, personal restriction, self-exclusion arrangement or any other applicable requirement.

You must provide accurate, current and complete information when registering. This may include your name, date of birth, residential details, contact information and information needed to verify your identity or payment method. You must update your information if it changes. Providing false, misleading or incomplete information may result in account restrictions, suspension or closure.

An account is intended for one person only. You must not open or control multiple accounts unless expressly permitted by the operator. You must not allow another person to use your account, and you must not use another person's account. You are responsible for keeping your login details confidential and for notifying the operator promptly if you believe your account has been accessed without permission.

  • Do not share your password, verification codes or other security information.
  • Do not use an account for another person's benefit or permit another person to gamble through your account.
  • Do not register using details belonging to another person.
  • Do not attempt to avoid account limits, exclusion measures or security controls by creating another account.
  • Co-operate with reasonable identity, age, payment and source-of-funds checks.

The operator may request documents or other information to verify your identity, age, location, payment method or account activity. An account or transaction may be restricted while checks are completed. Where required by law or internal controls, information may be retained, reviewed or disclosed to authorised parties.

3. Deposits, withdrawals and gameplay

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. You must not use a payment method obtained unlawfully, use someone else's financial details without permission, or attempt to conceal the source of funds. Available payment methods, processing requirements and any applicable conditions will be shown on the website.

You should only deposit money that you can afford to lose. A deposit is not a loan, credit facility or guarantee of winnings. You are responsible for checking the amount before confirming a transaction and for ensuring that your account has sufficient funds for the activity you choose.

Withdrawal requests may be subject to identity checks, payment verification, minimum or maximum requirements, fraud screening and other lawful procedures. The operator may return funds through an approved method and may ask for additional information before processing a request. Any specific processing information shown on the website or provided during a transaction will apply to that transaction.

Games must be played according to the rules displayed on the website. You are responsible for reviewing the rules, winning conditions, stake information and any other instructions before playing. Once a game or transaction has been confirmed, it may not be reversible except where required by law or where the operator determines that a correction is appropriate.

If a technical fault, communication error, software defect or other malfunction affects a game or transaction, the operator may suspend the affected service, correct an obvious error or void the affected activity where permitted. The operator may also investigate unusual results or activity before confirming an outcome.

Promotional offers are subject to the terms displayed with each offer. These may include eligibility conditions, participation requirements, wagering or playthrough conditions, expiry rules, game restrictions and withdrawal conditions. You should not rely on a promotional message without reading the complete offer terms that apply to it.

4. Responsible gambling and prohibited activity

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget and time limit before you play, take regular breaks and never chase losses. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek appropriate support.

Responsible gambling tools may be available through the website. Depending on the service, these may include deposit controls, loss or wagering limits, session reminders, time-outs, account restrictions and self-exclusion. The available options and how they operate will be explained on the relevant responsible gambling page or within your account.

A request for self-exclusion or account closure should be made through the available website process or support channel. You must not attempt to create a new account or use another person's account during a self-exclusion period. If you are concerned about your gambling, consider contacting an independent gambling support service or a qualified professional.

You must use the website honestly and lawfully. Prohibited conduct includes fraud, money laundering, payment abuse, collusion, cheating, manipulation of games, use of unauthorised software, exploitation of technical faults, interference with the website and attempts to bypass security or account controls.

  • Do not use bots, scripts, automated tools or software intended to gain an unfair advantage.
  • Do not abuse an error, vulnerability, promotion or payment process.
  • Do not engage in conduct that threatens, harasses or harms staff, other players or service providers.
  • Do not use the website for an unlawful purpose or in a way that breaches applicable Australian or local law.
  • Do not disguise your location or identity to evade legal, technical or account restrictions.

If prohibited activity is suspected, the operator may investigate, limit access, suspend or close an account, cancel affected transactions or withhold activity connected with a breach, subject to applicable law. The operator may also take steps required for fraud prevention, financial crime controls or the protection of players and the service.