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Contact Us
Royal Ace Casino operates under a Costa Rica gaming licence, with player account security backed by KYC verification and document checks processed within 0-3 days before withdrawals are released.
How to get in touch
For assistance, contact Royal Ace Casino by email at support@royalacecasino.click. This is the appropriate way to raise a question or report a problem relating to your account or use of the website. Support requests are reviewed in order, and you will usually receive a reply within 24 hours, although response times may vary depending on the nature and complexity of the request.
You may contact support about matters such as:
- Account access, profile details and verification questions
- Deposit or withdrawal enquiries
- Questions about bonus terms or promotional conditions
- Technical problems, errors or website features that are not working as expected
- Responsible gambling requests, including requests for help managing your play
What to include in your email
When emailing support@royalacecasino.click, include your account email address or username, a short description of the issue and any relevant dates or transaction details. If the problem is visible on screen, attach screenshots if relevant. Do not include your password or other unnecessary sensitive information. Clear, complete information helps the support team identify your request and provide a more useful response.