Privacy Policy | Royal Ace Casino

About this Privacy Policy

This policy applies to information connected with your use of Royal Ace Casino, including information provided during registration, account verification, gameplay, deposits, withdrawals, customer support conversations and other interactions with the website. It also covers information collected automatically when you browse our pages or use our online services.

In this policy, “we”, “us” and “our” refer to Royal Ace Casino. “Personal information” means information that identifies you, or that could reasonably be linked with you. The information we handle depends on the services you use, the choices you make and the checks that may be required before an account or transaction can be approved.

By using the website, you should read this policy together with any applicable website terms, account rules and responsible gambling information. If you do not agree with the way information is handled as described here, you should stop using the website and contact us about your account or privacy concerns.

Information we collect and why we use it

We collect information that is reasonably needed to operate an online casino service, maintain account security, process transactions, provide assistance and meet applicable obligations. Some information is supplied by you, while other information is generated when you use the website or interact with our services.

Account and identity information

This may include your name, date of birth, contact details, account login information, residential information and other details needed to create and manage an account. We use these details to open and administer your account, communicate with you, confirm account ownership, provide requested services and help prevent unauthorised access.

Verification information

Where verification is required, we may handle identity documents, proof of address, information about your source of funds or other information relevant to account and transaction checks. These checks help confirm that an account is being used by the correct person, support anti-fraud and security processes, and help us meet obligations that apply to gambling and financial transactions.

Payment and transaction information

We may handle information about deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment details may be processed through payment service providers, and the information available to us can depend on the payment method used. We use transaction information to process requests, keep accurate records, investigate unusual activity, resolve payment questions and support account security.

Device, usage and cookie information

When you access the website, we may receive technical information such as your IP address, browser type, operating system, device information, approximate location, pages viewed, dates and times of access, referral information and interaction data. We use this information to operate and improve the website, understand how pages are used, detect technical problems, protect the service and investigate suspicious or abusive activity.

Support and communications

If you contact support or otherwise communicate with us, we may keep the details of your request, account information needed to assist you and the content of the communication. This allows us to respond to questions, verify requests, investigate complaints, maintain service records and improve the support experience.

General purposes for using information

To register, operate and maintain your player account.
To verify identity, age and account information where required.
To process deposits, withdrawals and other account transactions.
To carry out anti-fraud, anti-money-laundering, security and risk checks.
To provide customer support and respond to account or privacy requests.
To maintain website functionality, reliability and performance.
To communicate service information, account notices and relevant updates.
To send marketing communications where permitted and where you have not withdrawn your consent.
To meet legal, regulatory, record-keeping and other legitimate obligations.

Cookies, sharing and information security

Cookies and similar technologies

Royal Ace Casino may use cookies and similar technologies to remember preferences, keep parts of the website working, support account sessions, understand website usage and help identify security issues. Some cookies are necessary for core functions, while others may help us analyse performance or improve the website experience.

You can manage or delete cookies through your browser settings. If you block or remove certain cookies, some website features may not work as intended, and you may need to enter information again. Browser controls vary, so check the settings or help information for the browser and device you use.

When information may be shared

We may disclose relevant information where it is reasonably necessary to provide the services, protect players and the website, process transactions or meet applicable obligations. Depending on the circumstances, recipients may include service providers that assist with hosting, technology, payment processing, identity verification, fraud prevention, customer support, security, analytics or communications.

We may also disclose information where needed to investigate suspected fraud, unlawful activity, breaches of account rules or threats to the safety and integrity of the service. Information may be provided to professional advisers, legal representatives, competent authorities or other parties where disclosure is permitted or required. We do not disclose personal information for unrelated purposes without an appropriate reason.

Security of information

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, misuse, alteration, loss or disclosure. Access may be limited to people and service providers who need information for an approved purpose. However, no website, online account or electronic transmission can be guaranteed to be completely secure.

You are responsible for keeping your login details confidential and for notifying us promptly if you believe your account has been accessed without permission. We may ask for information to confirm your identity before discussing an account or acting on a privacy request.

Retention and your privacy choices

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, dispute handling, security investigations and business records. The length of time depends on the type of information and why it was collected.

Closing an account does not always mean that all information can be deleted immediately. Some records must be kept for a period required by law, including records connected with identity checks, transactions, fraud prevention, disputes and other compliance requirements. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your data rights

Depending on the circumstances and any applicable exceptions, you may ask us to provide access to personal information we hold about you, correct information that is inaccurate or incomplete, or delete information that we no longer need or are not required to keep. You may also ask about how your information is used and request that certain processing be limited where an appropriate basis exists.

If you have consented to receive marketing communications, you can withdraw that consent at any time. You may use an unsubscribe option included in a marketing message where available, change relevant account preferences or contact privacy support. Withdrawing marketing consent will not affect service messages that are necessary for your account, transactions, security or other operational matters.

To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@royalacecasino.click. Please describe your request clearly and provide enough information for us to identify the relevant account. We may need to verify your identity before responding. A request may be refused or limited where retaining the information is required, responding would affect another person’s privacy, or another valid exception applies.

Marketing, children and policy updates

Marketing communications

We may send information about services, features or offers where this is permitted and where you have chosen to receive marketing, or where another appropriate basis applies. You can opt out of marketing communications at any time. Even after opting out, you may continue to receive essential messages about account activity, transaction status, security, changes to services or this policy.

Children and age restrictions

The website is intended for adults who are legally permitted to use online gambling services. We do not knowingly seek to collect personal information from children. If you believe a child has provided information or created an account, contact privacy support so the matter can be reviewed and appropriate steps can be taken.

Changes to this policy

We may update this Privacy Policy when our services, information practices or applicable requirements change. The updated version will be made available on the website and will apply from the date stated in the update. You should review this page from time to time so you remain aware of how information is handled.

If you have questions about this policy or want to exercise your privacy rights, contact support@royalacecasino.click. We will review privacy requests and respond in accordance with applicable requirements and the nature of the request.