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Betting Rules
Royal Ace Casino operates under a Costa Rica gaming licence, with player account security backed by KYC verification and document checks processed within 0-3 days before withdrawals are released.
General betting rules
These rules apply to betting activity made available through Royal Ace Casino. By opening, viewing or using a betting service, you acknowledge that you have read and understood the applicable rules. If you do not agree with them, you should not place a bet. The rules may apply differently to particular products, events, markets or games, so you should always check the information shown before confirming your selection.
You are responsible for making sure that your use of the service is permitted in the place where you are located. You must also meet any age, identity, account and eligibility requirements that apply to the service. Royal Ace Casino may request information or documents to confirm your identity, age, location, payment method or account details. A bet may be delayed, restricted or declined while required checks are completed.
Only one personal account should be used unless the applicable account terms expressly allow otherwise. You must keep your login details secure and must not allow another person to access or use your account. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access through the available support channel.
All information provided when opening or using an account must be accurate and kept up to date. You must not use a false identity, another person’s payment method or information that could mislead the operator. Accounts, payments and bets may be reviewed for security, legal, compliance or integrity reasons.
Meaning of key terms
- A bet is a wager submitted by you through an available betting interface and accepted by Royal Ace Casino.
- A market is a betting option relating to an event, outcome, game or other proposition.
- Odds are the displayed price or return associated with a selection at the time the bet is accepted.
- A selection is the outcome, result or option chosen by you.
- Settlement is the process of determining whether a bet is won, lost, void or otherwise resolved.
- A bet slip is the record of the selections, stake, odds and other details submitted for acceptance.
Placing and accepting bets
Before placing a bet, check the event or game, market, selection, odds, stake and any other details displayed on the bet slip. You should also check whether the bet is a single, multiple, combination or another available bet type. Once you submit the bet, review the confirmation shown on screen and retain the reference or transaction information where available.
A bet is not accepted merely because you have selected an option or entered a stake. Acceptance occurs only when the betting system confirms that the bet has been recorded. A bet may be rejected or unavailable because of a technical issue, a closed market, a change in odds, account restrictions, insufficient funds, applicable rules or other operational reasons.
Displayed odds and market information may change before acceptance. Where the service presents changed odds or requests confirmation of a change, you should review the updated details before continuing. The odds and terms applying to an accepted bet are those recorded in the bet confirmation, subject to correction under these rules and any applicable market-specific rule.
You may only place a bet using funds available in your account and through an approved payment method. A stake is normally deducted when the bet is accepted. You should not attempt to place a bet by repeatedly pressing a confirmation button, using a technical workaround or exploiting an error in the service. If a duplicate bet appears to have been placed, check the account record before taking further action.
Bets made in error
You are responsible for checking your bet before confirming it. This includes checking the stake, selection, odds, event, market and bet type. A bet will generally stand once it has been accepted and cannot be changed simply because you selected the wrong option, entered the wrong stake or changed your mind. If the service provides a specific cancellation or editing function, any use of that function is subject to the conditions displayed at the time.
Limits and restrictions
The service may apply account, market, event, stake or transaction limits. Such limits may be shown before a bet is placed or may apply as part of the operator’s risk, security, legal or responsible gambling controls. A bet may be accepted in full, accepted for a lower amount or declined. Any amount not accepted will not form part of the bet.
Odds, results and settlement
Settlement is based on the official result or outcome used for the relevant market and the market rules displayed when the bet is accepted. Different markets may use different settlement criteria. For example, a market may depend on the final result, a particular period of play, a specified statistic, a nominated participant or another clearly stated condition. Always read the market description rather than relying on the general name of an event.
Where an official result is changed after initial publication, the applicable market rule will determine whether the original result or the amended result is used. A later correction will not necessarily change a settlement already made. If the result is unclear, delayed, abandoned, postponed or materially altered, the market may remain open until the relevant information is available or may be settled under the applicable rule.
If an event is postponed, abandoned, interrupted or moved, treatment may depend on the market type, the time elapsed, whether the event is completed and the rules for that market. Some bets may stand, while others may be void or settled using a specified result. The relevant event and market rules take priority over general assumptions about how a bet should be treated.
A bet may be declared void where the market cannot be settled fairly, where a required condition is not met, where an event is cancelled or where a technical or obvious error affects the bet. When a bet is void, the stake is generally returned, subject to the specific rules for the bet type. In a multiple bet, a void selection may be removed and the remaining selections may continue under the applicable calculation.
Obvious errors and corrections
An obvious error may include an incorrect price, an incorrect outcome, a market being displayed after it has closed, a clearly incorrect event description or another mistake that a reasonable customer would recognise as an error. If an obvious error occurs, Royal Ace Casino may correct the record, void the affected bet or apply the correct information in accordance with the applicable rules. This may apply even if the bet has already been confirmed.
Account balance and returns
After settlement, any return is recorded in the account associated with the bet. The amount shown may include the returned stake, winnings or another amount calculated according to the bet type and accepted odds. You should review your account history and report any apparent discrepancy as soon as reasonably possible. An amount credited by mistake does not become a valid entitlement, and the operator may correct an account balance where an error has occurred.
Cancellations, technical issues and disputes
A bet may be cancelled or suspended if there is a system failure, a security concern, suspected misuse, an integrity issue, a legal requirement or another circumstance affecting the fairness or operation of the market. If a bet is cancelled, the outcome will be handled under the relevant market rule and applicable account terms. Cancellation of a market does not necessarily mean that every other market or bet connected with the same event is cancelled.
You should not assume that a temporary display, connection or payment problem means that a bet was accepted or rejected. Check your bet history and account balance before submitting the same bet again. Royal Ace Casino is not responsible for a bet that was not received or accepted because of a failure outside the operator’s reasonable control, including interruptions affecting a device, network, payment service or third-party information source.
If you believe that a bet has been recorded or settled incorrectly, keep the relevant details and raise the issue through the support option made available on the website. Include the account information requested, the bet reference if available, the date and time, the market or game, and a clear description of the issue. Providing complete information can help the matter be reviewed efficiently.
A review may include checking transaction records, bet logs, market information, system records, official results and applicable rules. The review outcome will be based on the information available and the rules that applied when the bet was accepted. If a dispute cannot be resolved through the initial review, any further process will be handled under the applicable Terms and Conditions and relevant Australian requirements.
Responsible betting
Betting should be treated as entertainment, not as a way to earn income or recover losses. Only use money you can afford to lose and set a personal budget before you begin. Never borrow money to bet, chase losses or continue playing because you believe a win is due. Previous results do not guarantee future results, and no strategy can remove the chance of losing.
- Set a spending limit and time limit before betting.
- Take regular breaks and avoid betting when upset, stressed, tired or affected by alcohol or other substances.
- Keep betting separate from money needed for rent, bills, food, savings or other essentials.
- Do not ask another person to place bets for you or use another person’s account.
- Use the responsible gambling tools and account controls made available through the service.
- Seek independent help if betting is affecting your finances, relationships, work, health or wellbeing.
Royal Ace Casino may apply responsible gambling controls, including account restrictions, temporary breaks, self-exclusion or other safeguards where available. These controls are intended to support safer play and may affect access to betting services. You should read the responsible gambling information on the website for guidance on available options and support.